we have compiled answers to the most frequently
asked questions for you.
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Contact us personally.
Our office hours:
Mon - Fri: 8:30 - 17:00
The prices of your telephone provider apply.
All agreements on the delivery date can be arranged directly with the forwarding agent:
Before delivery, you will make an appointment by phone or you will receive an e-mail for an appointment. So we can ensure that you can personally receive your desired product.
Simply send us an inquiry with your wishes by clicking on the button below.
For a successful verification we need the corresponding order number and a short description.
Of course you have a 14-day right of return after receipt of the goods.
In order to ensure a quick and smooth handling of the return, we ask you to follow the instructions below.
- Please send us a request via the button below, so that we can note your return in your order.
- When returning the goods, pack the goods in such a way that they will survive shipping without damage.
- Bring the package to any parcel service provider and return it to us. Unfortunately, we can not accept unfree shipments.
- It is important that you report a damage directly as soon as you notice, because this allows us a quick processing. It is best, therefore, to check all packages and components before assembling.
- Send us a short description of this via the button below. After receiving your request, you will receive feedback on the further procedure as soon as possible.
Of course, we will replace the article for free if you wish.
- Please send us your inquiry with a short description of the article via the button below. After receiving your request, you will receive an information about the further procedure as soon as possible.